At Relay, we want you to be satisfied with your subscription. If Relay is not a fit for your business, you may request a refund within 30 days of your original order date.
1. Refund eligibility
We offer a 30-day money-back guarantee for new subscriptions. Refund requests must be made within 30 days of the initial purchase. Refunds are not available for renewals or subsequent billing periods unless required by law.
2. How to request a refund
To request a refund, contact our support team at contact@relaysolutions.app or submit a refund request through Paddle, our payment provider, at paddle.net. Please include your account email and order information.
3. Processing time
Approved refunds are processed by Paddle and typically appear within 5–10 business days, depending on your payment method and bank.
4. Overage and usage charges
Usage-based charges, such as per-minute overage fees incurred during a billing period, are not refundable unless there is a billing error. If you believe you were billed incorrectly, contact us at contact@relaysolutions.app.
5. Questions
If you have any questions about this Refund Policy, please contact us at contact@relaysolutions.app.