This Privacy Notice describes how Pranjal Padmakar and Dhyaan Gowda, doing business as Relay ("we", "us", or "our") collects, uses, and protects your personal data when you use our website, AI receptionist service, and related applications (collectively, the "Service"). Pranjal Padmakar and Dhyaan Gowda, doing business as Relay, is the data controller for the personal data described in this notice.
1. Information we collect
We collect the following categories of personal data:
- Account and contact information, name, email address, phone number, business name, business address, and other details you provide when creating an account or talking to our sales team.
- Authentication data, login credentials and session information used to secure your account.
- Call and conversation data, audio recordings, transcripts, caller phone numbers, and related metadata generated when Relay answers or places calls on your behalf.
- Calendar and scheduling data, appointment details, availability, and integration data you choose to connect to the Service.
- Usage and telemetry, how you interact with the Service, feature usage, error reports, and device information such as browser type, IP address, and operating system.
- Support and communication data, messages, emails, and notes from support requests, feedback, or sales inquiries.
2. How we use your information
We use your personal data for the following purposes and legal bases:
- To provide the Service, answering calls, booking appointments, managing your account, and delivering features you request. This is necessary for the performance of our contract with you.
- To maintain security and prevent fraud, verifying accounts, detecting abuse, and protecting the integrity of the Service. This is based on our legitimate interests and, where applicable, legal obligations.
- To improve the Service, analyzing usage patterns, diagnosing issues, and developing new features. This is based on our legitimate interests, and you can object at any time.
- To provide customer support, responding to your questions and resolving issues. This is necessary for the performance of our contract and our legitimate interests.
- To send service and marketing communications, sending account updates, billing notices, and, where you consent, product news and offers.
3. Who we share data with
We do not sell your personal data. We share it only with:
- Service providers, cloud hosting, analytics, customer support, and other vendors that help us operate the Service under strict confidentiality obligations.
- Paddle, our Merchant of Record for payments, subscription management, tax compliance, and invoicing. Paddle processes payment data as an independent controller.
- Professional advisors, legal, accounting, and compliance professionals when necessary.
- Authorities, when required by law, court order, or to protect our rights and users.
4. Data retention
We keep your personal data for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained according to your plan settings and applicable legal requirements. When data is no longer needed, we delete or anonymize it securely.
5. International transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States. We use appropriate safeguards, such as standard contractual clauses, to protect your data.
6. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at contact@relaysolutions.app. We will respond within one month.
7. Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.
8. Cookies
We use essential cookies to operate the Service and analytics cookies to understand usage. You can manage your cookie preferences through your browser settings.
9. Changes to this notice
We may update this Privacy Notice from time to time. We will post the revised version with an updated "Last updated" date.
10. Contact us
If you have questions about this Privacy Notice or our data practices, please contact us at contact@relaysolutions.app.