AI receptionist

Every call answered.Every booking captured.

Relay answers your phones 24/7, books appointments, and captures every lead – so your team stays focused and your calendar stays full.

Talk to sales See how it works

Set up by the Relay team · Live in days, not months

Built for local service businesses

PLUMBING

HVAC

DENTAL

LEGAL

REAL ESTATE

AUTO

01 · Incoming call

The phone rings at 7:42pm.

Relay picks up on the first ring, after hours, weekends, or while your team is on another line.

02 · Listening

Relay answers in your voice.

A natural, low-latency conversation using your greeting, your services, and your tone.

03 · Understanding

It works out what the caller needs.

Intent, urgency, location, and contact details, captured as structured data, not a voicemail.

04 · Action

The appointment gets booked.

Relay checks live availability, holds the slot, and confirms it before the caller hangs up.

05 · Handoff

You get the transcript and the outcome.

Every call lands in your dashboard with a summary, the recording, and what happened next.

Thanks for calling Northside Plumbing, how can I help?

My water heater is leaking. Can someone come out today?

I can get a licensed tech out today. What's your zip code?

I have 2:30pm or 4:00pm with Marcus. Which works better?

2:30 works.

Appointment booked · 2:30pm

Water heater repair · assigned to Marcus

Confirmed

Illustrative demo conversation, not real customer data.

Product

Everything a receptionist does, done automatically

Relay handles the entire caller journey, from hello to booked appointment.

Answer every call, 24/7

A natural-sounding AI receptionist picks up every ring, including after hours, weekends, and while you're on other calls.

Real-time booking

Book appointments directly into your calendar with conflict prevention and instant confirmations.

Lead capture that never sleeps

Every caller becomes a structured lead with contact info, intent, and a full transcript in your dashboard.

Trained on your business

Upload your FAQs, pricing, and service area. Your AI answers like your best receptionist would.

Instant call transfer

Route emergencies or high-value calls to a human on your team in under a second.

Analytics that drive revenue

See call volume, booking rates, missed opportunities, and peak hours, with insights you can act on.

How it works

From first ring to booked appointment

Tell us about your business

Onboarding captures your services, hours, FAQs, and booking rules.

Get your Relay number

Forward your existing line or use a fresh number. New numbers activate once the carrier confirms them.

Watch appointments roll in

Every call is answered, transcribed, and booked. Review everything from your dashboard.

Your AI receptionist

Sounds human. Works like a team.

Relay is trained on your business, services, pricing, hours, policies, and edge cases. It handles the everyday and knows when to bring in a human.

Speaks naturally, no robotic scripts
Understands regional accents and slang
Follows your escalation and transfer rules
Handles multiple concurrent calls
Learns from every conversation

Voice preview

“Thanks for calling Northside Plumbing. This is Riley, how can I help?”

Industries

Built for the businesses that live on the phone

Plumbing

HVAC

Dental

Legal

Real estate

Salons

Auto repair

Service pros

Integrations

Plays nicely with your stack

Google Calendar

Vapi

Twilio

Paddle

HubSpot

Slack

Zapier

Zoho

Pricing

Simple pricing. Pays for itself in one booking.

Every account is set up and managed by the Relay team. Talk to a representative to get started.

Starter

For solo operators

$99/mo

Talk to sales

1 phone number
Up to 200 minutes / mo
Appointment booking
Email support

Growth

Scale

For multi-location

Custom

Talk to sales

Unlimited numbers
Custom minute pool
Dedicated success manager
SSO + audit logs
SLA

The problem

Every missed call is a customer you've already paid to acquire

Ads, SEO, referrals, signage, all of it drives the phone to ring. Then this happens:

62%

of calls to small businesses go unanswered

Source: BIA/Kelsey small-business call study

80%

of callers hang up without leaving a voicemail

Source: Forbes consumer phone-behavior research

85%

of customers whose call isn't answered will not call back

Source: Forbes / Invoca consumer survey

$1,200

average lifetime value of a single missed service call

Source: ServiceTitan industry benchmark

$75B

lost every year by U.S. small businesses to poor call handling

Source: Small Business Administration estimate

<1 min

average time a caller waits on hold before hanging up

Source: Velaro customer-experience study

75%

of buyers say a phone call is the fastest way to get a response

Source: Google / Ipsos click-to-call study

60%

of inbound calls happen outside normal 9–5 business hours

Source: Invoca call intelligence report

FAQ

Questions, answered

Your calls are handled.

Relay answers, understands, and acts, every hour of every day.

Get started